The screws that hold the key chamber on the door ARE TOO LONG. Please remember it can take some time for your bank or credit card company to process and post the refund too.INSTRUCTION NOTE: This lock does not include instructions, so here are a couple things to note.
If approved, you’ll be automatically refunded on your original payment method. We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. Unfortunately, we cannot accept returns on sale items or gift cards. Please get in touch if you have questions or concerns about your specific item.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.Ĭertain types of items cannot be returned, like special orders or bulk orders.
You can always contact us for any return question at and issues Special orders, special order springs, "high cycle upgrade" springs or bulk orders are non-refundable, non-returnable and non-exchangeable. Torsion, extension springs and other certain items are subject to 25% restocking fee. My Garage Door Parts is not responsible for delays of this kind and cannot accept cancellations for the reasons mentioned above. Severe weather, natural disasters, and other conditions beyond our control can occasionally delay or disrupt shipping services. The customer pays for the original shipping as well as for shipping to return the product. Items sent back to us without first requesting a return will not be accepted. We will send you instructions on returning items. To start a return, you can contact us at If your return is accepted. You’ll also need the receipt or proof of purchase. Item(s) MUST be returned in their original shipped condition and include all related parts, factory packaging and instructions. To be eligible for a return, your item must be in the same condition. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
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